Privacy Policy

1. Introduction

Workfile ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eCommerce platform services at workfile.io and related domains.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password when you create a Workfile ID
• Business Information: Store name, business address, GST number, PAN, bank account details for merchants
• Payment Information: Billing address, payment method details (processed securely via Razorpay/Stripe)
• Content: Products, images, descriptions, and other content you upload to your store
• Communications: Messages, support tickets, and feedback you send us

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Cookies: Session cookies, authentication tokens, preference cookies
• Analytics: Aggregated data about platform usage and performance

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our eCommerce platform services
• Processing transactions and sending related information
• Managing your account and providing customer support
• Sending administrative information, updates, and marketing communications
• Analyzing usage patterns to improve our services
• Detecting, preventing, and addressing fraud and security issues
• Complying with legal obligations including GST and tax regulations

4. Information Sharing

We may share your information with:

• Payment Processors: Razorpay, Stripe for processing payments securely
• Cloud Providers: Vercel, Cloudflare, Neon for hosting and infrastructure
• Analytics Services: To understand platform usage (anonymized data)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• PCI-DSS compliant payment processing through certified providers

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law (e.g., tax records for 7 years as per Indian regulations) or for legitimate business purposes such as resolving disputes and enforcing agreements.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict processing of your data
• Data portability - receive your data in a structured format
• Withdraw consent for marketing communications

To exercise these rights, contact us at info@workfile.io

8. Cookies Policy

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how you use our platform

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: